At Taya Snap, customer satisfaction is our priority. If you are not fully satisfied with your purchase, you may request a return or refund under the terms outlined below.
Returns Eligibility
You may request a return within 7 days of receiving your order. To be eligible for a return:
- The item must be unused, in its original packaging, and in the same condition that you received it.
- Proof of purchase (order confirmation or receipt) must be provided.
- Returns are not accepted after 7 days from the delivery date.
How to Request a Return
To initiate a return, please email us at [email protected] with the subject line “Return Request” and include the following:
- Order number
- Reason for the return
- Photos of the product (if damaged or defective)
Once your return is approved, we will provide you with instructions on how to send the item back.
Return Shipping
Customers are responsible for the return shipping costs unless the product arrived damaged or the wrong item was sent. We recommend using a trackable shipping method for all returns. We are not responsible for items lost in return transit.
Refunds
Once your returned item is received and inspected, we will notify you of the status of your refund. If approved, a refund will be processed to your original payment method within 7–10 business days.
Please note: We only offer cash on delivery. Refunds will be issued through a secure transfer method after your return is accepted and verified.
Damaged or Defective Items
If you receive a damaged or defective product, please contact us within 48 hours of delivery [email protected] with clear photos and your order number. We will either replace the item or provide a full refund.
Non-Returnable Items
The following items cannot be returned:
- Items marked as final sale
- Used items or those not in original condition
- Products returned without authorization
Late or Missing Refunds
If you haven’t received your refund within 10 business days after approval, please contact us at [email protected] and we’ll assist you promptly.
Contact Us
For all return and refund inquiries, please contact [email protected].